Request Technical Support

To request technical support for FME, please complete and submit the form below. We will contact you shortly to help you quickly resolve your technical issues.

About You and Your Company

Name:

Email:

Customer Type:

Company Name: (Optional)

Phone: (Optional)

About the Product

Tip – You can access the below information under the Help > About > More Info menu in FME Workbench.

Product Name / Version:

Product Build Number: (Optional)

Operating System: (Optional)

Product Serial #: (Optional)

About the Problem

What subject/topic is your problem about?

What problem(s) are you experiencing? Please describe in detail.

Please send us a zipped reproduction package that includes:

Source datasets (or a small sample of data that reproduces the problem)
Note: If source dataset is not file-based (ex. database) and you're not experiencing a Reader problem, write the data to an FFS file by adding a Recorder transformer after EACH source feature type, disabling all other connections to the source feature types, and running the workspace. Include the resulting FFS file(s) in the reproduction package.
FME workspace
FME translation log file
Destination dataset (if file-based)

Note: If the problem is only reproducible when writing to an existing dataset, it must be included in the reproduction package.

For zipped files >5MB, please upload to ftp.safe.com/incoming (no user name / password required) and type in the file name below:

FTP File Name: